At Shiv Baba Medical Care Hospital, we are committed to upholding the highest standards of doctor-patient confidentiality, data security, and transparent privacy practices across our hospital services, digital appointments, and pharmacy store.
Last Updated: October 2026
Applies to: Website, Hospital OPD/IPD & Tele-consultation
100% Confidential
Consultations and diagnosis records are protected under medical privacy protocols.
Zero Data Selling
We never monetize, rent, or sell your personal or health data to advertisers.
Discreet Packaging
All Ayurvedic medicines are dispatched in plain, unbranded, tamper-proof packages.
SSL Encrypted
Transactions, appointment submissions, and patient logins are encrypted end-to-end.
Welcome to Shiv Baba Medical Care Hospital (“Hospital”, “we”, “our”, or “us”). We are a dedicated healthcare facility located at Near Hissar Bye Pass Chowk, In Front of LPS Factory Gate No. 3, Rohtak, Haryana, specializing in Advanced Laser Surgery, Proctology (Piles, Fistula, Fissure, Pilonidal Sinus), Ayurvedic Panchakarma, and Sexual Health & Wellness under the leadership of Dr. S. K. Arya.
This Privacy Policy outlines our guidelines regarding the collection, processing, storage, and safeguarding of patient information when you visit our website (https://shivbabamedicalcarehospital.com), utilize our OPD/IPD hospital facilities, consult our medical specialists, book appointments online, or order authentic Ayurvedic formulations through our pharmacy store.
By accessing our services or submitting any personal/medical information to us, you acknowledge that you have read and consented to the practices described in this policy.
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Information We Collect
In order to offer medical care, schedule consultations, and fulfill orders, we collect the following categories of information:
Personal Identity & Contact Information
Full name, age, date of birth, gender, primary telephone number, WhatsApp contact number, email address, and home delivery address for medicines.
Clinical & Health Information
Details of health complaints, presenting symptoms, past medical history, previous surgical history, diagnostic lab reports, ultrasound or proctoscopy scans, prescription records, doctor notes, and treatment progress notes.
Payment & Transaction Details
Billing details, transaction confirmation numbers, appointment booking invoices, and order histories. Note: Sensitive debit/credit card or net-banking credentials are processed directly through RBI-compliant certified payment gateways (such as Razorpay/UPI) and are never stored on our hospital servers.
Technical & Device Information
IP address, browser type, operating system, pages visited, session duration, and standard server log metrics to prevent fraud and enhance site security.
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How We Use Your Information
Your data is exclusively utilized to deliver high-quality, personalized healthcare and maintain patient care continuity:
Medical Diagnosis & Treatment: Facilitating accurate clinical evaluations, surgical planning for laser proctology, Ayurvedic consultations, and Panchakarma therapies.
Appointment Management: Scheduling OPD slots, sending confirmation alerts, doctor availability updates, and follow-up consultation reminders via SMS, WhatsApp, or phone.
Prescription & Medicine Delivery: Processing herbal pharmacy orders, compounding customized Ayurvedic regimens, and shipping to your doorstep.
Diagnostic Reports Access: Generating digital investigation reports accessible through our secure patient portal.
Statutory Compliance: Abiding by Indian medical council regulations and healthcare accreditation standards.
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Strict Medical Confidentiality & Sensitive Treatments
We understand the sensitive nature of treatments performed at our hospital, including Proctological conditions (Piles, Anal Fissures, Fistula-in-Ano) and Sexual Health & Stamina Wellness.
Doctor-Patient Confidentiality Oath
All diagnostic reports, case history discussions with Dr. S. K. Arya, clinical photographs (if any, taken with prior consent for surgical review), and treatment notes are held under strict doctor-patient privilege.
Medicine parcels dispatched across Haryana, Delhi NCR, and all of India are packaged in 100% discreet, plain brown envelopes or unbranded courier boxes without revealing the nature of disease on the outer shipping label.
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Information Sharing & Third Parties
We do not sell, rent, or trade your personal or medical data to third parties. Data is strictly shared under the following limited operational necessities:
Logistics & Delivery Partners
Trusted courier and postal services receive only recipient name, delivery address, and contact number solely to transport medicine orders.
Diagnostic Laboratory Partners
NABL accredited pathology labs processing blood, urine, or tissue samples strictly on a medical referral need basis.
Payment Processors
Secure banking gateways to verify transactions, manage refunds, and prevent fraudulent bookings.
Legal Authorities
If formally summoned by a court order, subpoena, or statutory government mandate under Indian law.
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Data Security & Encryption
We implement robust technical and organizational security measures to protect your data:
SSL/TLS Encryption: All data transmissions across our website and APIs are protected using 256-bit Secure Sockets Layer encryption.
Role-Based Access: Only treating physicians, certified medical personnel, and authorized hospital administrators have access to clinical health charts.
Secure Database Infrastructure: Daily encrypted backups and firewalls prevent unauthorized intrusions and data loss.
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Cookies & Tracking Technologies
Our website utilizes small data files known as “cookies” to enhance your browsing experience:
Essential Cookies: Required for account authentication, appointment workflows, and shopping cart persistence.
Functional Cookies: Retain your preferences such as language, theme, and form entries.
Analytics Cookies: Help us anonymously evaluate page load speeds and traffic patterns to optimize hospital portal performance.
You may disable cookies via your browser settings at any time; however, some interactive features (such as patient dashboard logins or online shopping cart) may not function as intended.
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Your Privacy Rights & Controls
As a patient and consumer, you hold significant rights regarding the information you entrust with us:
Right to Access:Request a copy of your hospital consultation records and diagnostic lab summaries.
Right to Rectification:Request corrections to any inaccurate contact information or medical history entries.
Right to Opt-Out:Unsubscribe from hospital health newsletters or informative SMS alerts at any time.
Right to Withdrawal:Withdraw consent for non-essential digital processing by contacting our grievance team.
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Retention of Medical Records
In compliance with Indian healthcare guidelines, Clinical Establishment acts, and medical council mandates, patient consultation records, surgical case sheets, and indoor treatment summaries are retained for the statutory period required for medical follow-ups, clinical continuity, and medicolegal compliance.
Non-clinical marketing records are purged periodically or immediately upon patient request.
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Grievance Redressal & Hospital Contact
If you have any questions, concerns, complaints, or feedback regarding our privacy practices or treatment records, please reach out directly to our administration desk:
Shiv Baba Medical Care HospitalNear Hissar Bye Pass Chowk, In Front of LPS Factory Gate No. 3, Rohtak, Haryana
