Please review these terms carefully before scheduling appointments, receiving consultations, or purchasing herbal medicines from Shiv Baba Medical Care Hospital.
Effective Date: October 2026
Jurisdiction: Rohtak, Haryana, India
Medical Advisory
Website articles and AI guidance do not substitute for physical clinical diagnosis.
OPD Appointments
Online bookings reserve your priority slot. Doctor availability is subject to emergency duties.
Authentic Pharmacy
100% genuine Ayurvedic medicines prepared with tested herbal formulations.
Legal Jurisdiction
All agreements and disputes are exclusively subject to courts in Rohtak, Haryana.
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Patient”, “User”, or “You”) and Shiv Baba Medical Care Hospital (“Hospital”, “we”, “our”, or “us”), located at Near Hissar Bye Pass Chowk, In Front of LPS Factory Gate No. 3, Rohtak, Haryana.
By browsing our website (https://shivbabamedicalcarehospital.com), booking an OPD consultation, scheduling Laser surgery evaluations, enrolling in Panchakarma treatments, or placing an order for Ayurvedic remedies, you confirm your acceptance of these Terms, as well as our Privacy Policy.
If you do not agree with any provision of these Terms, please refrain from using our digital services or online portal.
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Medical & Emergency Disclaimer
NOT AN EMERGENCY CLINICAL SERVICE
Our website, online appointment forms, and WhatsApp channels are not designed for acute medical emergencies. If you are experiencing sudden massive rectal bleeding, acute severe abdominal pain, chest discomfort, or life-threatening symptoms, immediately visit the nearest emergency trauma center or hospital emergency room.
Informational Nature: Content provided on this website—including health articles on Piles (Bawasir), Fistula (Bhagandar), Fissures, Panchakarma procedures, and sexual wellness—is for general educational awareness. It should never be treated as a definitive substitute for a personal clinical examination and proctoscopic assessment by Dr. S. K. Arya or certified medical specialists.
* All electronic advice, prescriptions, and estimates provided through the portal are clinical guidelines and are not intended for medicolegal contestation in courts of law.
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Doctor Consultations & Hospital OPD
When utilizing our OPD or tele-consultation facilities:
Appointment Timing:Online booking confirms your priority queue. Due to ongoing surgical emergencies or complex clinical procedures, consultation timings may experience occasional variations.
Truthful Disclosure:Patients must provide accurate clinical history, prior surgeries, drug allergies, diabetes, and ongoing medications for safe laser and Ayurvedic management.
Clinical Discretion:The treating doctor retains full professional discretion to determine whether laser intervention, Kshar Sutra, classical Ayurvedic medicines, or Panchakarma is clinically suitable.
Rescheduling:Appointments can be easily rescheduled without penalty by contacting our hospital helpdesk at least 2 hours before the scheduled slot.
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Ayurvedic Pharmacy & Product Purchases
Our digital pharmacy offers authentic Ayurvedic formulations, classical herbs, rasayanas, and wellness remedies:
Authenticity Guaranteed: All herbs and formulations are prepared adhering to authentic Ayurvedic pharmacopoeia and quality standards.
Pricing & Taxes: All product prices displayed on the store are in Indian Rupees (INR) and include applicable taxes unless specified otherwise.
Prescription Requirements: Certain potent classical Ayurvedic remedies (such as specific Bhasmas or Shodhit Rasayanas) may require verification of symptoms or prescription review by our hospital doctors prior to shipment.
Shipping & Delivery: Deliveries are executed via reputed postal and logistics partners. Expected shipping timelines are 2–5 business days within Haryana/NCR and 4–8 business days across pan-India.
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Cancellation, Returns & Refund Policy
Medicines & Consumables Hygiene Policy
Due to hygiene regulations, safety standards, and pharmaceutical guidelines, unsealed, opened, or consumed Ayurvedic medicines cannot be returned or refunded once delivered.
Damaged or Incorrect Shipments: If your parcel arrives damaged in transit or an incorrect item was dispatched, notify our team within 48 hours of delivery with unboxing photographs or video proof. We will promptly dispatch a replacement free of charge or initiate a full refund.
OPD Consultation Fee Refunds: OPD booking fees paid online are fully refundable if cancelled at least 4 hours prior to the appointment, or can be adjusted toward any future consultation date.
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Patient Responsibilities & Hospital Code of Conduct
To maintain an environment of healing, compassion, and safety:
Patients and attendants are expected to treat hospital nursing staff, doctors, and fellow patients with dignity and respect.
Adhere to post-operative dietary advice (Pathya-Apathya), sitz bath protocols, and prescribed medication regimens for optimal healing.
Users shall not attempt unauthorized access, spamming, or disruption of our website or patient database.
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Intellectual Property Rights
All intellectual property on this website—including the hospital logo, branding, photographic assets, doctor videos, patient education literature, and web code—is the proprietary property of Shiv Baba Medical Care Hospital. Reproduction, distribution, or commercial exploitation without prior written consent is strictly prohibited.
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Limitation of Liability
To the fullest extent permitted by applicable Indian law, Shiv Baba Medical Care Hospital and its medical practitioners shall not be liable for:
Unforeseen clinical complications resulting from patient nondisclosure of pre-existing comorbidities, allergies, or noncompliance with dietary restrictions.
Temporary website downtime, technical glitches, or courier delivery delays caused by external logistics carriers or force majeure conditions.
Misuse of medications or deviation from recommended dosage instructions provided by treating doctors.
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Governing Law & Legal Jurisdiction
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Republic of India. In the event of any legal dispute, claim, or proceeding arising out of or related to these Terms, the parties agree to submit to the exclusive jurisdiction of the competent courts located in Rohtak, Haryana, India.
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Modifications & Contact Details
We reserve the right to revise or update these Terms periodically. Continued engagement with our services following updates constitutes your agreement to the revised terms. For questions regarding these Terms, contact our hospital desk:
Shiv Baba Medical Care HospitalNear Hissar Bye Pass Chowk, In Front of LPS Factory Gate No. 3, Rohtak, Haryana
